Building Your Brand’s Remote Communication Strategy
Building Your Brand’s Remote Communication Strategy
The Ideal Conversation
Through Intelligent CX
™
™
Impactful interactions require real-time analysis backed by key customer data. With TPG’s proven expertise and multi-pronged support, every interaction can be the Ideal Conversation™.
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Building Your Brand’s Remote Communication Strategy
The TPG Customer Experience Platform
®
The TPG Customer Experience Platform® blends AI and human intelligence to transform your communication with customers and prospects, through both predictive software and expert-led strategy.
Evaluate
We initiate CX learnings by auditing your customer interactions through our intelligent TPG Compendium™, leveraging 20 years of proprietary voice of customer data.
Analyze
Using custom predictive modeling, we identify, quantify, and synthesize customer sentiment to create your brand-specific TPG Index™, developing CX strategies that deliver on ROI opportunities.
Activate
We implement our data-backed CX Activation Process™ to transform interactions across channels, achieving brand actualization through strategic coaching and change management tools.
Optimize
To continuously improve, we study behavioral outcomes and deliver ROI, enhancing and iterating as needed for additional impact or to capitalize on newfound opportunities.
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See how the TPG Customer Experience Platform® can transform your business.
