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Building Your Brand’s Remote Communication Strategy

Building Your Brand’s Remote Communication Strategy

The Ideal Conversation
Through Intelligent CX

Impactful interactions require real-time analysis backed by key customer data. With TPG’s proven expertise and multi-pronged support, every interaction can be the Ideal Conversation™.

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Building Your Brand’s Remote Communication Strategy

The TPG Customer Experience Platform

®

The TPG Customer Experience Platform® blends AI and human intelligence to transform your communication with customers and prospects, through both predictive software and expert-led strategy.

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Evaluate 

We initiate CX learnings by auditing your customer interactions through our intelligent TPG Compendium, leveraging 20 years of proprietary voice of customer data.

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Analyze

Using custom predictive modeling, we identify, quantify, and synthesize customer sentiment to create your brand-specific TPG Index, developing CX strategies that deliver on ROI opportunities.

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Activate

We implement our data-backed CX Activation Process™ to transform interactions across channels, achieving brand actualization through strategic coaching and change management tools.

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Optimize

To continuously improve, we study behavioral outcomes and deliver ROI, enhancing and iterating as needed for additional impact or to capitalize on newfound opportunities.

Our Capabilities

The TPG platform delivers sophisticated, scalable insights for your enterprise. Address key business needs through strong customer connections.

 

Business Need

Industry Focus

Loyalty & Satisfaction
Customer Effort & Resolution
Compliance/Risk-Mitigation
Retention
Acquisition/Sales

Healthcare
Media & Entertainment
Telecommunications
Financial Services
Insurance
Hospitality
Automotive
Government

Our Fortune 1000 partners

Let's Get Started

See how the TPG Customer Experience Platform® can transform your business.

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