Building Your Brand’s Remote Communication Strategy
Building Your Brand’s Remote Communication Strategy
The Ideal Conversation
Through Intelligent CX
™
™
Impactful interactions require real-time analysis backed by key customer data. With TPG’s proven expertise and multi-pronged support, every interaction can be the Ideal Conversation™.
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Building Your Brand’s Remote Communication Strategy
The TPG Customer Experience Platform
®
The TPG Customer Experience Platform® blends AI and human intelligence to transform your communication with customers and prospects, through both predictive software and expert-led strategy.
Evaluate
We initiate CX learnings by auditing your customer interactions through our intelligent TPG Compendium™, leveraging 25 years of proprietary voice of customer data.
Analyze
Using custom predictive modeling, we identify, quantify, and synthesize customer sentiment to create your brand-specific TPG Index™, developing CX strategies that deliver on ROI opportunities.
Activate
We implement our data-backed CX Activation Process™ to transform interactions across channels, achieving brand actualization through strategic coaching and change management tools.
