May 14, 2007
TPG to Host Client Summit on Aug. 22nd in Philadelphia, PA

Omaha, NE; August 9, 2007 -- TPG is bringing together its client base to host its first, annual “Customer Experience Best Practice & Innovation Summit”.

Bringing together the largest and most recognized brands in the world, the summit will allow participants to knowledge share about today’s customer experience needs as well as participate in an innovation strategy session to design the future of customer experience solutions.

By providing a small, personal forum, members of the Fortune 500 community can network while learning about leading edge customer experience strategies that they can apply to their individual organizations.

TPG is distributing its first published whitepaper during the Summit, “Customer Experience Measurement drives Customer Satisfaction,” which details a proven methodology that aligns customer experience measurement, including call monitoring, to customer satisfaction applying the science of behavior modeling.

The one day Summit will include innovation discussions involving future strategies to address the customer experience focus in Corporate America today, including customer handling strategies, metric analyses, integration strategies and beyond. A series of case studies will be shared to showcase leading edge success stories that involve creative, “outside the box” thinking involving customer sales and satisfaction, such as:

• Customer Experience Case Study: Learnings on the Impact of Call Flow Adherence & Efficiency
• The Year of Customer Experience: The Impact of Placing the Customer First
• Behavior Analytics Case Study: Predicting Behavior Impact on Sales Rates
• Script Effectiveness Case Study: Learnings about Script “Drivers” and Success Factors

The Customer Experience Summit will be held in Philadelphia, PA on Wednesday, August 22nd at the Ritz Carlton Hotel from 8am – 5pm. A networking dinner is planned to follow the session.

To learn more and plan attendance, contact Jason Thiem, Vice President, Corporate Communication, at 402-502-6223.

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