Built on Experience
TPG has offered customer experience solutions to Fortune 1000 clients for over two decades. In 1996, TPG became the first dedicated professional services firm to offer independent quality assurance services to measure contact center customer experience. By blending AI and human intelligence while leveraging 20+ years of proprietary learnings, we have proudly established ourselves as the industry standard in transformative CX. Today, the TPG Customer Experience Platform® continues to improve customer interactions and drive ROI opportunities for our partners around the globe.
Chief Strategy Officer
Kelli oversees the strategic delivery of the TPG CX Platform to achieve clients' ROI, and spearheads design & delivery of product advancements.
Chief Customer Officer
Part of the outsourced call center industry for 18+ years, John oversees operational execution and delivery of the TPG CX Platform.
Chief Product Officer
Lynn oversees the Product Management team, delivering a cohesive vision and practical application of product offerings across TPG.
Lead Technology Officer
With TPG for 10+ years, Tim leads the IT team to technically serve clients, including overseeing AI development and managing cybersecurity.
Chief Administration Officer
In addition to leading Research for TPG, Kam facilitates internal decision-making across financial, administrative, and HR operations.
Dr. Tommy Shrove
Chief Technology Officer
Tommy oversees the over-arching strategy to associate the TPG's technologies with markets to meet short and long-range business goals.
Keith D. Horlacher
Chief Financial Officer,
Keith, CPA brings 30+ years of public accounting experience to TPG, with a focus on Healthcare, Manufacturing, & Service industries.
Dr. Jack Stark
Having worked with over 50 Fortune 500 Companies, Jack provides expert psychological consultation and coaching to top executive officers.