Acquisition. Satisfaction. Loyalty.
Improve customer engagement across key touchpoints. From acquisition to customer delight, loyalty, and retention, the TPG Customer Experience Platform® combines SaaS tools and expert consulting to help your team enhance multi-channel customer experience performance and drive business outcomes.
Sales & Marketing
Analyze prospect interactions for ROI opportunities
Unlock behavioral and procedural sales drivers
Algorithm-led contact center dialogue strategy, coaching, and change management
Drive key acquisition metrics: lead generation, conversion, overall spend
Customer Care
Voice of customer insights for call, chat, and email interactions
AI-enabled customer experience mapping with the proprietary TPG Compendium™ of 150+ behavioral attributes
Strategic leadership and CX software for performance management
Positive customer engagement: CSAT impact, resolution rates, customer lifetime value
Positive customer engagement: CSAT impact, resolution rates, customer lifetime value
Compliance & Risk Management
We know risk mitigation is vital to your business performance. Partner with TPG to strengthen compliance, meet regulations, and handle remediations while simultaneously exploring additional CX opportunities.
Regulation & Risk Management
Establish proactive, tech-led risk management systems
Enhance customer engagement strategy, targeting script effectiveness & adherence
ROI outcomes: cost and risk containment
Customer Engagement Capabilities
We use AI learning backed by 20 years of customer interaction data to target your brand’s specific CX needs.
Solutions for Your Industry
We’re proud to offer dynamic CX solutions for Fortune 1000 partners across varied industries.
Healthcare
Telecommunications
Hospitality
Financial Services
Auto
Insurance
Media &
Entertainment
Government
What Centene leverages TPG customer engagement capabilities to drive revenue, conversions, and create brand memories.
154% over sales goal
Doubled close rates YoY
Centene leverages TPG customer engagement capabilities to drive revenue, conversions, and create brand memories.
154% over sales goal
Doubled close rates YoY
Let's Get Started
See how the TPG Customer Experience Platform® can transform your business.
