Acquisition. Satisfaction. Loyalty.

Improve customer engagement across key touchpoints. From acquisition to customer delight, loyalty, and retention, the TPG Customer Experience Platform® combines SaaS tools and expert consulting to help your team enhance multi-channel customer experience performance and drive business outcomes.

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Sales & Marketing

Analyze prospect interactions for ROI opportunities

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Unlock behavioral and procedural sales drivers

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Algorithm-led contact center dialogue strategy, coaching, and change management

 

Drive key acquisition metrics: lead generation, conversion, overall spend
 

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Customer Care

Voice of customer insights for call, chat, and email interactions

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AI-enabled customer experience mapping with the proprietary TPG Compendium™ of 150+ behavioral attributes

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Strategic leadership and CX software for performance management


Positive customer engagement: CSAT impact, resolution rates, customer lifetime value

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Positive customer engagement: CSAT impact, resolution rates, customer lifetime value

Compliance & Risk Management

We know risk mitigation is vital to your business performance. Partner with TPG to strengthen compliance, meet regulations, and handle remediations while simultaneously exploring additional CX opportunities.