Acquisition. Satisfaction. Loyalty.

Improve customer engagement across key touchpoints. From acquisition to customer delight, loyalty, and retention, the TPG Customer Experience Platformcombines SaaS tools and expert consulting to help your team enhance multi-channel customer experience performance and drive business outcomes.

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Sales & Marketing

Analyze prospect interactions for ROI opportunities

Unlock behavioral and procedural sales drivers

Algorithm-led contact center dialogue strategy, coaching, and change management

 

Drive key acquisition metrics: lead generation, conversion, overall spend
 

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Customer Care

Voice of customer insights for call, chat, and email interactions

AI-enabled customer experience mapping with the proprietary TPG Compendiumof 150+ behavioral attributes

Strategic leadership and CX software for performance management


Positive customer engagement: CSAT impact, resolution rates, customer lifetime value

Compliance & Risk Management

We know risk mitigation is vital to your business performance. Partner with TPG to strengthen compliance, meet regulations, and handle remediations while simultaneously exploring additional CX opportunities.

Regulation & Risk Management


 

Establish proactive, tech-led risk management systems

Enhance customer engagement strategy, targeting script effectiveness & adherence

ROI outcomes: cost and risk containment

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Customer Engagement Capabilities

We use AI learning backed by 20 years of customer interaction data to target your brand’s specific CX needs.
 

Solutions for Your Industry

We’re proud to offer dynamic CX solutions for Fortune 1000 partners across varied industries.

Healthcare
Telecommunications
Hospitality
Financial Services
Auto
Insurance
Media &
Entertainment
Government
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Centene leverages TPG customer engagement capabilities to drive revenue, conversions, and create brand memories.

154% over sales goal
 

Doubled close rates YoY

Let's Get Started

See how the TPG Customer Experience Platform can transform your business.

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