Acquisition. Satisfaction. Loyalty.

Improve customer engagement across key touchpoints. From acquisition to customer delight, loyalty, and retention, the TPG Customer Experience Platform combines SaaS tools and expert consulting to help your team enhance multi-channel customer experience performance and drive business outcomes.

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Sales & Marketing

Analyze prospect interactions for ROI opportunities

Unlock behavioral and procedural sales drivers

Algorithm-led contact center dialogue strategy, coaching, and change management

 

Drive key acquisition metrics: lead generation, conversion, overall spend
 

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Customer Care

Voice of customer insights for call, chat, and email interactions

AI-enabled customer experience mapping with the proprietary TPG Compendiumof 150+ behavioral attributes

Strategic leadership and CX software for performance management


Positive customer engagement: CSAT impact, resolution rates, customer lifetime value

Compliance & Risk Management

We know risk mitigation is vital to your business performance. Partner with TPG to strengthen compliance, meet regulations, and handle remediations while simultaneously exploring additional CX opportunities.