Acquisition. Satisfaction. Loyalty.
Improve customer engagement across key touchpoints. From acquisition to customer delight, loyalty, and retention, the TPG Customer Experience Platform® combines SaaS tools and expert consulting to help your team enhance multi-channel customer experience performance and drive business outcomes.
Sales & Marketing
Analyze prospect interactions for ROI opportunities
Unlock behavioral and procedural sales drivers
Algorithm-led contact center dialogue strategy, coaching, and change management
Drive key acquisition metrics: lead generation, conversion, overall spend
Voice of customer insights for call, chat, and email interactions
AI-enabled customer experience mapping with the proprietary TPG Compendium™ of 150+ behavioral attributes
Strategic leadership and CX software for performance management
Positive customer engagement: CSAT impact, resolution rates, customer lifetime value
Compliance & Risk Management
We know risk mitigation is vital to your business performance. Partner with TPG to strengthen compliance, meet regulations, and handle remediations while simultaneously exploring additional CX opportunities.