The TPG Difference
The TPG Customer Experience Platform™ blends AI and human intelligence to deliver the most impactful CX changes for your business.
At TPG, AI-powered tools like our cognitive computing analysis and customer sentiment auto-scoring are connected with meaningful insights from our team of CX strategists.
We’ve been studying consumer experience patterns for 25 years. Our proprietary learnings drive our entire platform, allowing us to develop smarter tools and provide expert consultancy.
years of consumer
powered tools connected
with human insights
How it Works
The TPG Customer Experience Platform™ offers SaaS tools coupled with expert-led strategy to help your team create the Ideal Conversation™, building strong brand memories and driving ROI.
Our platform drives CX transformation through a continuous Evaluate-Analyze-Activate-Optimize cycle. We address specific business needs such as sales, retention, and compliance, while keeping a constant pulse on your brand’s customer experience heartbeat.
We start by evaluating and reporting on your prospect and customer tele, chat, and email interactions with the TPG Compendium™. Going beyond typical cognitive computing analysis, our AI-powered tools leverage 25 years of proprietary CX data to map customer interactions against 100+ behavior-driving communication attributes. We assess talent skill, acquisition process, voice of customer, voice of talent, mystery shopping, and compliance auditing to capture key CX learnings.