Customer Experience Resources

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Enhance your CX strategy with TPG expertise.

Dive deeper into customer experience management with TPG resources. Read our latest CX blogs, or watch webinars from our strategic leaders, on topics ranging from customer experience mapping to at-home call center management.

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@Home Webinar Series, Course 2

Engaging At-Home Call Center Representatives

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@Home Webinar Series, Course 1

Laying the Foundation for Successful Remote Customer Communication

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Introducing the @Home Webinar Series

Strategy & Opportunities for Work at Home Call Center Management

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@Home Webinar Series, Course 5

TPG Tools for At-Home Contact Center Management

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@Home Webinar Series, Course 4

Measuring Coaching Success and Driving Continued Improvements

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@Home Webinar Series, Course 3

Refining Remote Coaching Strategies

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TPG Global Marketplace Insight

Understanding Work at Home Customer Experience Learnings 

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TPG Global Marketplace Insight

Analyzing Customer Channels for the Remote Work Environment

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Exciting New CX Research Backed by TPG

How to Drive Value from Customer Experience Analytics with Gartner

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Creating a Customer-Centric Business

Keeping Voice of Customer at the Center of Your Communications Roadmap

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Making CX Metrics Meaningful

Presenting Customer Experience Data to Executive Boards

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Applying Quality Metrics

Defining Your Objectives for Customer Experience Performance Improvement 

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Discover what TPG is doing to advance the field of customer experience.

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