:: TPG TeleManagement Inc. ::

TPG TeleManagement, Inc. is a leading provider of independent quality monitoring and CRM strategic services for the Fortune 500 with over eleven years creatively serving the contact center marketplace. TPG TeleManagement provides a valued set of services to our clients, helping them to improve their business performance while mitigating risk by collecting, through call monitoring, the key drivers of sales and service performance through satisfied customers. We make decisions for our clients against this proprietary data set. We turn "metrics into insight."

Is it time to take a fresh look at your Quality Process?

If your Quality Management process doesn’t improve your Performance and Customer Experience, then it’s time to upgrade to Customer Experience Management©. CEM is the next generation of Quality Management offered by TPG – the Industry Leader in Customer Contact Behavior Measurement & Improvement.

What is CEM? Customer Experience Measurement is your next step in improving the Customer Experience with your Call Center. Whether your communication provides service, sales or both to your customers, TPG’s proven CEM strategy will improve your Performance & Customer Satisfaction.

Why do the Fortune 500 turn to TPG to Measure & Improve their Customer Experience and Sales & Marketing Performance?
   • 10 Years of Proven, Leading-Edge Expertise
   • 68+ million Behavior Database attributes to benchmark against
   • Six Sigma Process to Replicate Success
   • ISO 17799 NOC for Data Security

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