Professional Services…

Our Proven Toolkit

   • Technology – Introducing QualityCare ™
   • Our Behavior Indexes ©
   • Our Behavior Models ©

Introducing QualityCare… Our CEM platform is the only software that allows you to track both behaviors and call history. Do you want to learn how you satisfied your customer’s request? What process did you follow? What made your customer buy from you? QualityCare’s Call History will tell you, while measuring the impact that your communication strategy and agent behaviors had on the customer outcome.

Use TPG’s 4 Quadrant Scoring Form™ to generate a 360° assessment of your communication strategy

   • Agent Behaviors
   • Customer Reaction
   • Consistency Indexing
   • Call Outcomes

Apply TPG’s 10 Years of Expertise by Integrating our CSI Behavior Indexes!
TPG’s Customer Sales & Service Indexes are benchmarked behaviors statistically proven to correlate to Customer Satisfaction and Response Rates. If you want to improve your business, these behavior measurements are a must.

TPG’s Behavior Indexes guarantee your Quality Measurements will align to your Call Center Performance, while allowing you to benchmark your standards to guide improvement value.

Can Behavior Data be modeled to predict improvement gains?
The answer is YES if you use TPG’s team. Call upon our Statisticians to correlate our behavior data and develop a predictive model to guide your Improvement Strategy. The financial impact of each behavior improvement will be analyzed to validate the impact to your business.

TPG’s Tools… What You’ll Find Only at TPG

• Our Measurement Solution
• Our Improvement Consulting