Impactful customer interactions require real-time analysis backed by key data. That's why we built Anna™, our AI-based evaluation platform.
Anna can assess your CX interactions with scale, volume, and speed. She’s also an expert at finding solutions to help simplify your coaching and compliance efforts—which can dramatically improve your CX.
The Ideal Conversation
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Through Intelligent CX
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TPG’s Proprietary AI
Meet Anna™. She’s the industry’s first AI-based evaluation platform, and will change how you assess customer experience in your contact center communications. Because Anna™ knows sales, service, and consumer sentiment.
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Ask Anna™ if you want to know:
How to develop agent skills
What triggers customers to become disgruntled with your brand
How to drive more sales
If you are compliant with federal regulations
Anna™ knows customer experience—and her knowledge will help you to coach and comply at scale. With Anna™, you can evaluate all of your interactions to understand what skills your agents need to develop, how you can be more efficient to resolve customer issues, and how you can be more persuasive when communicating your product’s value.
Loyalty & Satisfaction
Customer Effort & Resolution
Compliance/Risk-Mitigation
Retention
Acquisition/Sales
Healthcare
Media & Entertainment
Telecommunications
Financial Services
Insurance
Hospitality
Automotive
Government
Travel
Business Need
Industry Focus
Our Solutions
The TPG Customer Experience Platform, powered by Anna™, delivers sophisticated, intelligent, and scalable solutions across a wide variety of industries.
