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Our Solutions

We leverage Anna™, our AI-based evaluation platform, in our TPG Customer Experience Platform™ to target your brand’s specific CX needs.

Sales & Marketing

Analyze prospect interactions for ROI opportunities

Unlock behavioral and procedural sales drivers

Algorithm-led contact center dialogue strategy, coaching, and change management

Drive key acquisition metrics: lead generation, conversion, overall spend

Voice of customer insights for call, chat, and email interactions

AI-enabled customer experience mapping with the proprietary TPG Compendium™ of 150+ behavioral attributes

Strategic leadership and CX software for performance management

Positive customer engagement: CSAT impact, resolution rates, customer lifetime value

Customer Care

Anna

Knows Service,

Sales, and Sentiment

Anna’s knowledge can help your team deliver better CX, improving customer engagement across key touchpoints like acquisition, customer delight, loyalty, and retention.

Anna’s analytics empower our state-of-the-art coaching platform, Develop Your Talent. Coupled with expert consulting, this platform allows your team to turn Anna’s powerhouse learnings into targeted coaching actions on the most important elements to drive business outcomes.

Compliance & Risk Management

Want to know if you’re compliant with federal regulations? Ask Anna™.

She powers our Review & Remediate offering and can help you institute a CX governance program to strengthen compliance, meet regulations, and handle remediations while simultaneously exploring additional CX opportunities.

Establish proactive, tech-led risk management systems

Enhance customer engagement strategy, targeting script effectiveness & adherence

ROI outcomes: cost and risk containment

Regulation & Risk Management

Healthcare

Telecommunications

Hospitality

Financial Services

Insurance

Media &
Entertainment

Auto

Government

Solutions For Your Industry

We’re proud to offer dynamic CX solutions for Fortune 1000 partners across varied industries.

Our Fortune 1000 Partners