Discover how TPG’s powerful AI can craft communications strategies and solutions that fit your exact needs. Modeled on 25 years of proprietary insights across multiple verticals, Anna™’s communication analysis serves varied industries.
Anna™ Knows Service
Voice of customer insights for call, chat, and email interactions
AI-enabled customer experience mapping against 150+ proprietary behavioral attributes
Strategic leadership and CX software for performance management
Positive customer engagement: CSAT impact, resolution rates, customer lifetime value
Improve CX across key touchpoints like customer delight, loyalty, and retention. Leverage Anna™’s understanding of human sentiment, coupled with our expert consulting, to take targeted coaching actions.
Anna™ also powers our Review & Remediate offering, helping you strengthen compliance or handle remediations while simultaneously exploring additional CX opportunities.
Sales, and Sentiment
Anna™’s knowledge can help your team deliver better CX to achieve acquisition goals. Her analytics empower our state-of-the-art coaching platform, Develop Your Talent, to drive business outcomes while also ensuring compliance and regulations are met.
Analyze prospect interactions for ROI opportunities
Unlock behavioral and procedural sales drivers
Algorithm-led contact center dialogue strategy, coaching, and change management
Drive key acquisition metrics: lead generation, conversion, overall spend
Anna™ Knows Sentiment
Anna™ can confidently identify and asses conversations for human influence. Her intelligence goes beyond textual analysis, giving essential context for understanding the “how” and “why” behind information threats and opportunities. Powered by proprietary behavioral mapping featuring billions of data points from over 25 years of human conversation, Anna™ has the power to uncover formerly unknown attributes significant to communication success or failure.
Regulation & Risk Management
Establish proactive, tech-led risk management systems
Enhance customer engagement strategy, targeting script effectiveness & adherence
ROI outcomes: cost and risk containment