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Creating The Ideal Conversation

Powered by Anna™, our AI-based evaluation platform, we deliver Intelligent CX™. With solutions ranging from acquisition to risk management, we’re proud to help our partners create The Ideal Conversation, driving connections, resolution, and loyalty with customers and prospects.

Our Mission

Be the voice of humanity in a digital world to create and assess ideal communication experiences.

Built on Experience

TPG has offered customer experience solutions to Fortune 1000 clients for over two decades. In 1996, TPG became the first dedicated professional services firm to offer independent quality assurance services to measure contact center customer experience. Today, we've proudly established ourselves as the industry standard in transformative CX. Anna™, our AI-based evaluation platform, is at the heart of our customer experience platform. We continue to improve customer interactions and drive ROI opportunities for our partners around the globe.


Lisa DeFalco

CEO and Founder

John Heltzer

Chief Operating Officer

Tommy Shrove

Chief Information Officer

Tim Sobey

Senior Director of Engineering

Melissa Myers

Vice President of Customer Success

Jaclyn Lane

Director of Human Resources

Daniel Wyers

Vice President of Engineering

Sean Warner

Vice President of Infrastructure, CISO

Shanna Mitchell

Director of Process Engineering

Creating The Ideal Conversation

See how the TPG Customer Experience Platform™ can transform your business.